Job Listings

The Workforce Analyst forecasts the call arrival pattern, schedules staff to ensure optimum efficiencies. Works to ensure acceptable service levels, abandon rates average handling time, hold and wrap up time. The position is responsible for implement actions plans based on historical data.

This position in the Partner Marketing Team develops and drives sales of gift cards and e-gift throughout our distribution partners which consist of retail, ecommerce, loyalty, and incentive networks. This person would be responsible for assisting Marketing Manager(s) executing marketing and promotional strategies and tactics to drive sales for Blackhawk including program implementation, data entry/pulls, creative requests, and pre/post project assessment. Key candidate solution and detail focused in looking to help drive sales and create promotional activities that engage Distribution and Card Partner customers alike. This position reports to a Marketing Manager.

The Settlement Operations Analyst II will be responsible for ensuring that technical and platform needs are met with in the aggregated content.  This person will work closely with various Business stakeholders to understand constraints, requirements, and prioritization, and will partner with IT on the grooming and the implementation of those requirements.  Ability to effectively organize workload to move multiple projects forward at the same time while keeping communication open cross functionally will be critical for success.  This position will report to the Manager of Settlement Operations. 

Will oversee processing numbers, filtering, collation, and real time analysis with WFM. Also, will be the traffic controller and the authority for off the phones activities. In charge of assuring all exceptions are entered with WFM team daily.

Blackhawk Network is actively seeking a Retail Space Planner for the Retail Space Planning Team. The space planner will work with Sales, Account Management, Business Intelligence & Retail Strategy teams building planograms for retail clients globally. The Retail Space Planner will work directly with these teams to ensure accurate product allocation on planograms for their assigned Distribution Partner accounts. The Space planner will work in a collaborative environment across various functional areas and may represent the Retail Space Planning team in meetings and assist with other projects as required.

We are looking for a Support Analyst to join our implementation & Onboarding (I&O) team on a temporary basis to cover maternity leave. We are looking for someone who can rapidly execute all aspects of testing and support tasks, manage multiple projects effectively, have a strong IT background and work collaboratively with people from different functions to achieve project goals. If you have strong project management, IT and consulting skills and love a challenge and driving results, you’ll thrive in our team!

We are seeking a Staff Software Engineer to join our dynamic and collaborative team. In this role, you will take technical ownership of mission-critical applications, contribute to new feature development, and ensure the reliability and scalability of existing systems. You’ll work across the stack using technologies such as Java, Node.js, GraphQL, and React, and will play a key role in shaping engineering best practices.

This is a hands-on role that blends system design, production support, and feature development. You’ll collaborate closely with cross-functional teams, including Product, Design, and DevOps, to deliver performant, user-centric applications that power our customer experience.

We are seeking an experienced SDET II to join our mobile quality engineering team, focusing on ensuring the reliability and performance of our Android and iOS applications. This role combines hands-on testing expertise with automation development skills to deliver high-quality mobile experiences.

Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved.  Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.