Customer Service Agent - ELS

Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved.  Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Handle and resolve customer complaints or concerns in a calm and courteous manner.
• Provide accurate information about products, services, and company policies to customers
• Collaborate with other departments to address and resolve customer issues.
• Maintain a thorough understanding of products and services to effectively assist customers.
• Keep detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Proactively seek opportunities to improve customer experience and satisfaction.
• Stay informed about company updates to better assist customers.

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using systems, and basic computer applications.
• A positive and customer-centric attitude.
• Detail-oriented with strong organizational skills.
• High school diploma or equivalent; additional education or training in customer service is a plus.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.