Manager Product Implementation - ELS

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

The Manager, Product Implementation reports to the Senior Manager, Product Implementation, within the Implementation and Onboarding organization in Technology. This role leads and develops a team of Product Implementation Analysts, setting clear expectations and ensuring the team delivers high-quality implementations on time and in alignment with established processes, product specifications, and department goals. The manager also oversees escalations, team performance, and continuous improvement.

• Lead and develop the team: Set expectations; hold regular one-on-ones and team meetings; provide timely coaching, feedback, and development support; conduct performance reviews and document performance actions; and address employee-relations matters in partnership with HR as appropriate.
• Build team capacity: Recruit, interview, hire, onboard, and develop employees. Plan team capacity, allocate and balance workload, delegate effectively, and ensure backup coverage and clear handoffs. Maintain accountability for team commitments.
• Drive team results: Translate department goals and annual Objectives and Key Results (OKRs) into clear team priorities. Monitor delivery, quality, productivity, and progress; address gaps and recognize strong performance.
• Oversee implementation delivery: Ensure the team manages a high volume of retail, digital, and incentive product implementations using approved processes, project tools, and product specifications. Keep projects moving by removing blockers and addressing risks and escalations.
• Maintain standards and capability: Ensure team members follow Product Implementation standards and role expectations. Coach and train the team on products, processes, tools, and effective project practices; support training for internal and external stakeholders as needed.
• Improve how the team works: Identify and lead practical process and operating improvements that strengthen consistency, efficiency, and implementation outcomes.
• Collaborate and contribute: Communicate proactively with partners and stakeholders, contribute to team and leadership discussions, and participate in management initiatives; internally with Product, Engineering, Operations, Supply Chain, and Account Management.
• Embrace AI tool adoption to improve team efficiency.
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• Experience leading, coaching, or supervising team members; formal people-management experience preferred.
• Bachelor's degree or equivalent relevant experience preferred.
• Strong written and verbal communication, organizational, and prioritization skills.
• Ability to use reporting, systems, data, documentation, and other resources to guide decisions and monitor performance.
• Strong problem-solving and critical-thinking skills, with attention to detail and follow-through.
• Ability to manage competing priorities in a fast-paced, changing environment.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to handle confidential information with discretion.
• Evidence of the ability to practice a high level of confidentiality.
• Experience in gift card, payments, or a related industry preferred.
• Familiarity with project management tools.
• Experience building or improving operational processes.
• Experience with or curiosity toward AI tools and emerging technology.
• Ability to influence and drive outcomes across teams without direct authority.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check and drug screen.

In addition to statutory benefits, Blackhawk El Salvador offers you fully employer-paid life insurance and a medical insurance copay benefit, childcare reimbursement for parents and guardians of children ages 0 to 4 who attend a Centro de Atención a la Primera Infancia (CAPI), educational reimbursement for employees pursuing bachelor’s degrees, engineering degrees, master’s degrees, or courses related to their job responsibilities, scholarships at leading educational institutions such as ESI, Funiber, and ADEN, as well as many discounts at different businesses when you present your badge.