Product Compliance Analyst - ELS

This Product Compliance Analyst role specializes in digital governance and web compliance operations, focusing on website accessibility, cookie/consent management, tag governance, and regulatory readiness for BHN's digital properties. While aligned to the Product Compliance family structure and P&T partner model, the regulatory domain is web privacy and digital accessibility (GDPR, CCPA, WCAG) rather than financial product certifications. 

Website Launch Readiness 

• Perform website launch and change-readiness checks, validating that required governance, consent, tagging, and documentation criteria are met prior to release, inclusive of accessibility requirements. 

• Enforce tag management and governance standards, including validating that implementations align with approved policies and enterprise configurations. 

Accessibility, Cookie, Tracker & Consent Monitoring 

• Operate monitoring tools to support continuous oversight of accessibility features, cookies, and trackers across BHN’s critical websites. 

• Conduct scheduled and ad-hoc cookie and website scans to identify compliance or configuration issues. 

• Review scan results and provide analysis and recommendations to P&T, Privacy, and Compliance stakeholders. 

• Manage cookie banners and consent performance metrics, ensuring accurate configuration and measurement. 

• Implement automated accessibility testing across production sites (using provided tooling), monitor accessibility compliance trends, alert teams to negative spikes, and build a reporting dashboard to track and communicate results. 

• Work with P&T to ensure sites follow proper accessibility testing procedures and schedule audits per the regulations for the locale and tracking the corresponding data in the BHN Site Manager. Collaborate with P&T on documenting exceptions when they cannot schedule the audit prior to launch. 

• Coordinate annual website reviews to ensure stakeholders revalidate content, consent configurations, and governance attestations on a regular basis. 

• Report monitoring and remediation status metrics to stakeholders. 

Website Remediation & Exception Management 

• Coordinate remediation efforts resulting from scan findings, audits, or compliance assessments. 

• Track remediation activities through completion, escalating risks or blockers to appropriate stakeholders such as Legal, Product, or Engineering. 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Required 

• Experience in website governance, digital operations, privacy/compliance operations, or web analytics or tag management roles. 

• Some experience with cookie and consent management platforms and tag management tools. 

• Experience working in ticket-based or workflow-driven environments using structured intake and remediation processes. 

• Strong analytical and documentation skills, including the ability to translate scan results and metrics into actionable insights. 

• High attention to detail with a focus on accuracy, documentation quality, and audit readiness. 

• Strong communication and collaboration skills across cross-functional teams. 

Preferred 

• Knowledge of web accessibility, secure web practices, and performance considerations. 

• Experience with content management systems and website launch or change management processes. 

• Familiarity with website-related privacy regulations (e.g., GDPR, CCPA/CPRA) and experience partnering with Legal or Privacy teams.

Core Competencies 

• Operational Discipline: Follows and improves processes while maintaining high-quality records and evidence. 

• Analytical Thinking: Identifies trends, risks, and priorities from scan results, metrics, and requests. 

• Collaboration & Influence: Works effectively across Privacy, Legal, Compliance, Marketing, Product, and Technology teams. 

• Ownership & Accountability: Takes responsibility for end-to-end execution and follows tasks through to completion.