Client Integration Specialist - ELS

This role is the technical arm of account management and will be responsible for the delivery and execution of client and business-driven requests for a catalog of accounts. As a Client Integration Specialist, you will be responsible for day-to-day account support including but not limited to client requests and issues, program maintenance, troubleshooting and data-driven business development. This position reports into a Manager of Global Operations Enablement.

Program Maintenance:

• Support for various systems setup and updates (i.e. Hawk Redeem, Nimble, Hawk Marketplace, Cashstar Biz tool, Qlik, Quickbase, Quick Care, etc.)
• Support for setup items including but not limited to pricing, rewards, promotions, etc.
• Support for campaign maintenance: change audits, extending offers, etc.
• Support review of monitoring systems
• Support requests for all URL requests, testing (UAT), and testing of promotions 
• Support creation of technical documentation
• Ownership of tasks delegated by Client Integration Partners and/or Client Integration Managers

Troubleshooting/Enhancements:

• Responsible for proactive troubleshooting using provided reports and systems 
• Provide follow-up for submitted tickets to assist with technical issues: SNOW, TFS, CSM
• Support the compilation of LOE requirements as needed

General Client Support:

• Know the company history, products, services and internal platforms
• Supporting account managers to ensure client health meets or exceeds defined expectations

Requirements (Education, Certification, Training, and Experience)

• Bachelor’s Degree preferred or equivalent experience
• Client Services Experience preferred
• Proficiency with technology and/or technical certifications preferred

Qualifications (knowledge, skills, abilities)

• Proficient in Microsoft Office, including Outlook, Teams and SharePoint
• Ability to learn from and work well with peers
• Excellent written and verbal communication skills, and organizational skills
• Demonstrates ability to take initiative and make decisions
• Possesses problem solving, analytical and critical thinking skills
• Ability to work cross-functionally
• Ability to work in a fast-paced, team-oriented work environment