Client Integration Specialist -ELS

This role is the technical arm of account management and will be responsible for the delivery and execution of client and business-driven requests for a catalog of accounts. As a Client Integration Specialist, you will be responsible for day-to-day account support including but not limited to client requests and issues, program maintenance, troubleshooting and data-driven business development. This position reports into a Manager of Global Operations Enablement.

Program Maintenance:

• Support for various systems setup and updates (i.e. Hawk Redeem, Nimble, Hawk Marketplace, Cashstar Biz tool, Qlik, Quickbase, Quick Care, etc.)
• Support for setup items including but not limited to pricing, rewards, promotions, etc.
• Support for campaign maintenance: change audits, extending offers, etc.
• Support review of monitoring systems
• Support requests for all URL requests, testing (UAT), and testing of promotions
• Support creation of technical documentation
• Ownership of tasks delegated by Client Integration Partners and/or Client Integration Managers

Troubleshooting/Enhancements:

• Responsible for proactive troubleshooting using provided reports and systems
• Provide follow-up for submitted tickets to assist with technical issues: SNOW, TFS, CSM
• Support the compilation of LOE requirements as needed

General Client Support:

• Know the company history, products, services and internal platforms

Supporting account managers to ensure client health meets or exceeds defined expectations

• Bachelor’s Degree preferred or equivalent experience
  Client Services Experience preferred
• Proficiency with technology and/or technical certifications preferred
  
• Proficient in Microsoft Office, including Outlook, Teams and SharePoint
• Ability to learn from and work well with peers
• Excellent written and verbal communication skills, and organizational skills
• Demonstrates ability to take initiative and make decisions
• Possesses problem solving, analytical and critical thinking skills
  Ability to work cross-functionally
• Ability to work in a fast-paced, team-oriented work environment
  

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.