Client Integration Specialist (TEMP) - ELS

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

We are looking for a Support Analyst to join our implementation & Onboarding (I&O) team on a temporary basis to cover maternity leave. We are looking for someone who can rapidly execute all aspects of testing and support tasks, manage multiple projects effectively, have a strong IT background and work collaboratively with people from different functions to achieve project goals. If you have strong project management, IT and consulting skills and love a challenge and driving results, you’ll thrive in our team!

• Support the testing of different kinds of gift cards within multiple territories in EMEA
• Following processes to accurately test both physical and digital gift cards
• Analysis of transaction logs for the gift cards
• Documentation of all testing results within the project
• Collaborate with the global Product Implementation team on all testing results
• Troubleshoot and resolve issues that arise during the testing process
• Complete I&O Support requests received from external partners and internal stakeholders, which can cover a broad range of topics related to I&O
• Liaise with overseas technical teams as required

Essential Skills

• Evidence of effective multi-tasking, ability to manage multiple projects and tight project schedules
• A can-do attitude to problem solving
• Have an eye for detail
• Be self-reliant, self-motivated and accountable
• Excellent English written and verbal communication skills with a broad range of people
• Demonstrated flexibility, adaptability and drive

Desirable Skills

• 1 year of experience in an IT testing role
• Foundational knowledge of JSON and XML messaging transfer
• Experience with Microsoft Office applications, particularly Excel
• University degree in a related field advantageous
• Fluent in another relevant language (German, French, Spanish, Italian)
• Experience with Dynamics 365/PSA

We offer a competitive range of Employee Benefits that are designed to give all our employees a better quality of work-life, decrease stress and foster a great culture.

In addition to a competitive contributory Pension, 25 days annual leave, life assurance & group income protection and flyers, our leading recognition programme with financial rewards. We also offer a wide variety of other benefits to support your physical and mental health. These include private medical insurance, Cyclescheme, free eye tests and an employee assistance programme.

Additionally, we offer flexible hybrid working, additional leave for your wedding and volunteering, enhanced maternity, paternity, and adoption pay and ad hoc appreciation days each year and a day off on your birthday.

We also offer a variety of ways for you to save money including savings of up to 15% at various retailers by using your bYond card, techscheme, green car scheme and season ticket loans.