Sr. NOC Engineer - ELS

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Are you a problem-solving maestro with a passion for technology and a keen eye for detail? Do you thrive in fast-paced environments and have a knack for keeping calm under pressure? If so, we have an exciting opportunity for you with the BHN OCC!

Join the Blackhawk Network team as a Senior NOC Engineer and become the ultimate guardian of our production systems! In this 24x7x365 operation, you'll be the master of identifying and resolving high-severity incidents, ensuring our technology stays at its peak:

• Serve as a senior technical member of the 24x7 Operations Command Centre (OCC), supporting Blackhawk Network’s global production systems and critical payment platforms.

• Act as an escalation point for incident detection, triage, response, and post-incident analysis.

• Work closely with application teams, network and infrastructure engineers, and observability specialists to drive rapid resolution of incidents.

• Leverage observability tools (e.g., Splunk, New Relic) to proactively monitor and analyze the health and performance of systems.

• Participate in continuous improvement initiatives focused on reducing MTTD/MTTR and strengthening automation in the incident lifecycle.

• Overseeing applications, batch processes, networks, and infrastructure (on-prem and cloud) components to ensure top-notch availability and SLA achievement.

• Lead high-severity incident detection, escalation, mitigation, and documentation.

• Perform root cause analysis and contribute to incident postmortems and problem management activities.

• Use monitoring, logging, and AIOps platforms to identify anomalies, performance degradation, and service interruptions.

• Being the communication maestro, keeping both internal and external stakeholders informed about incidents and outages using our incident report and external status page tools.
• Unearthing recurring issues, collaborating with platform owners, and devising long-term solutions.
• Showcasing your outstanding communication skills, both written and verbal, and adapting to a follow-the-sun model.
• Harnessing deductive reasoning to uncover relationships between seemingly unrelated events, always striving for improvement without compromising quality.
• The shift pattern assigned (Sunday to Thursday or Tuesday to Saturday)

We need someone dedicated and proactive who is a supreme team player. If you're up for the challenge and ready to make a difference in a cutting-edge environment, join us on this exciting journey. Let's conquer tech hurdles together and take our infrastructure to new heights. Apply now and be a part of our unstoppable team!

• 5+ years of experience in a Network Operations Center (NOC), Site Reliability Engineering (SRE), or Infrastructure/Operations support role.

• Strong technical understanding of networks, Linux/Unix systems, and cloud platforms (e.g., AWS, Azure, GCP).

• Hands-on experience with observability and monitoring tools such as Splunk, New Relic, Prometheus, Grafana, or equivalent.

• Familiarity with incident management frameworks (ITIL, SRE principles) and incident coordination practices.

• Ability to troubleshoot complex systems under pressure in a fast-paced, high-availability environment.

• Clear and concise communication skills, both written and verbal, with experience documenting incidents and creating knowledge base content.

• Experience working with payment systems, financial services, or PCI-compliant environments is a plus.

• Automation/scripting experience (e.g., Python, Bash, or Terraform) is an advantage.

• Ability to work independently while also being a strong team collaborator.