Call Center Supervisor - Cardholder Services (TEMP) ELS

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

The supervisor will be responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. Additionally, the position is responsible for assisting the Team Leads with performance management, development, analysis and implementation of staff ins, training, scheduling, and reward/recognition programs. Oversees performance at the queue level and implements actions plans to ensure goals are met.

• Focus on customer service
• Must be self-motivator and self drive
• Strong problem solving skills
• Teamwork skills
• People management
• Ability to work independently
• Detail oriented and analytical
• Coaching skills
• Microsoft, Excel, Word and PowerPoint proficient