Client Integration Specialist (Hawk Marketplace) - ELS

This role is the technical arm of account management and will be responsible for the delivery and execution of client and business-driven requests for a catalog of accounts. As a Client Integration Specialist, you will be responsible for day-to-day account support including but not limited to client requests and issues, program maintenance, troubleshooting and data-driven business development. This position reports into a Manager of Client Services and has less than 5% travel time. 

Program Maintenance/Support:

• Support for Hawk Marketplace technical requests received via CSM
• Provide top-notch daily support to customers through our ticketing system (CSM, SNOW)
• Troubleshoot customer issues using tools like Qlik, Program Modeler, Report Manager, etc.
• Support creation of technical documentation

Troubleshooting/Enhancements:

• Responsible for proactively troubleshooting using provided reports and systems.
• Provide follow-up for submitted tickets to assist with technical issues: SNOW.

General Client Support:

• Know the company history, products and services.
• Supporting account managers/clients to ensure client health meets or exceeds defined expectations.

• Proficient in Microsoft Office, including Outlook, Teams, Excel and Sharepoint.
• Ability to learn from and work well with peers.
• Excellent written and verbal communication skills; organizational skills.
• Demonstrate initiative and ability to make decisions.
• Problem solving, analytical and critical thinking skills.
• Ability to work in a fast-paced, team-oriented work environment.
• Demonstrates strong proficiency in entering, updating, and maintaining large volumes of data accurately and efficiently.

• Bachelor’s Degree preferred or equivalent experience.
• Basic experience and knowledge of working with APIs.
• Client Services Experience preferred.
• Proficiency with technology and/or technical certifications preferred.