Client Integration Specialist (Tango Support) - ELS

This role is the technical arm of account management and will be responsible for the delivery and execution of client and business-driven requests for a catalog of accounts. As a Client Integration Specialist, you will be responsible for day-to-day account support including but not limited to client requests and issues, program maintenance, technical troubleshooting and data-driven business development. This position reports into a Manager of Client Services.

Program Maintenance/Support:

• Support for various systems setup and updates (i.e. SNOW, SendGrid, Salesforce, Tango Portal)
• Provide top-notch daily support to customers through our ticketing system, using email, chatbot, phone calls and other technologies, as applicable.
• Troubleshoot customer issues using tools like Sumo, SendGrid, Salesforce, FullStory, Jira, Netsuite.
• Create clearly defined Jira bug tickets, complete with Steps to Reproduce, investigation data, and Acceptance Criteria for our Dev Team.
• Support creation of technical documentation.
• Ownership of tasks delegated by Client Integration Partners and/or Client Integration Managers.

Troubleshooting/Enhancements:

• Responsible for proactive troubleshooting using provided reports and systems

General Client Support:

• Know the company history, products, services and internal platforms
• Supporting account managers to ensure client health meets or exceeds defined expectations

• Proficient in Microsoft Office, including Outlook, Teams and SharePoint.
• Ability to learn from and work well with peers.
• Excellent written and verbal communication skills, and organizational skills.
• Demonstrates ability to take initiative and make decisions.
• Possesses problem solving, analytical and critical thinking skills.
• Ability to work cross-functionally.
• Ability to work in a fast-paced, team-oriented work environment
• Demonstrates strong proficiency in entering, updating, and maintaining large volumes of data accurately and efficiently.

• Bachelor’s Degree preferred or equivalent experience.
• Basic experience and knowledge of working with APIs.
• Client Services Experience preferred.
• Proficiency with technology and/or technical certifications preferred.