Billing Analyst I - ELS

The Billing Analyst I will be responsible for day-to-day billing and billing administration associated with invoicing primarily USA/CAN external corporate customers: project/marketing, sales orders, and free text. The invoices are often manual with workstream-specific processes, data sources, and systems. Although company-wide standard practice is to submit invoices via email, some customers may utilize A/P portals (websites) that necessitate: portal onboarding, invoice/backup (re)submission, and login profile administration. Workstreams and assignments can and will change as there are changes in back-office systems, contracts, and overall business.

· Organize and prioritize duties both to complete accurately and to meet/exceed SLAs

· Perform a variety of analytical functions including the management and review of diverse/large data sets to ensure customer billing accuracy and compliance with internal controls

· Create, post, and distribute A/R invoices/backup – approximately 2/3 ad hoc/one-off requests and 1/3 are transactional

· Manage 40+ customer A/P portals (websites): portal onboarding, invoice/backup (re)submission, and login profile administration

· Respond to high-volume email inboxes to ensure internal/external customers inquiries are timely addressed and effectively resolved

· Partner with internal and external customers in various cross functional areas, as needed

· Investigate the root cause of billing/portal issues then develop and implement effective solutions

· Identify and implement process improvements to streamline/automate billing workflows, where possible

· Participate in billing-related projects, usually involving new contracts/billing activities or system integrations

· Generate reporting to support invoicing, GL accruals, and department metrics, as needed

· Assist with internal and external audits, as requested

· Other duties as assigned by department leadership

· High School diploma

· Bachelor’s degree or experience commiserate a plus—optimally with a focus in Finance, Accounting, Business Administration, or related field.

· Minimum of 1 year of general office experience—experience in billing or transactional accounting processes a plus

· Hands-on experience with Microsoft Dynamics 365 or similar large, integrated, transactional/accounting system

· Proficient in Microsoft Windows, Excel (intermediate functions incl. LOOKUP & PivotTable), Word, PowerPoint, and Outlook

· Individual contributor with ability to work independently with minimal supervision and collaboratively in a team environment

· Strong written and oral communication skills with both internal and external customers at various organization levels

· Strong attention to detail and organizational skills especially with variety of input sources and formats

· Strong problem-solving skills where able to identify issues (and root causes) then develop and implement effective solutions

· Strong time management skills with ability to appropriately organize and prioritize duties to meet/exceed deadlines