Customer Service Agent - ELS

Responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved.  Responds to customer inquiries and/or problems. Researches and resolves questions and problems, maintains records and communicates resolution and/or status to customer.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Handle and resolve customer complaints or concerns in a calm and courteous manner.
• Provide accurate information about products, services, and company policies to customers
• Collaborate with other departments to address and resolve customer issues.
• Maintain a thorough understanding of products and services to effectively assist customers.
• Keep detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Proactively seek opportunities to improve customer experience and satisfaction.
• Stay informed about company updates to better assist customers.

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using systems, and basic computer applications.
• A positive and customer-centric attitude.
• Detail-oriented with strong organizational skills.
• High school diploma or equivalent; additional education or training in customer service is a plus.